Woody Johnson, executive vice president of Citizens National Bank of Greater St. Louis appologized by email Monday to the banks customers for its website being down on Friday, and emphasized that its system was not hacked.
Please accept my sincerest apologies for any inconvenience you might have experienced with our website being unavailable this past Friday. I realize that accessing account information online is critical to our online customers. At Citizens National Bank, we take pride in ensuring our customer’s satisfaction. After a thorough review of the situation, we have addressed the cause of the problem and can assure you that proper steps have been taken to ensure that this will not happen again…
Customers have asked if our system had been breached or “hacked”. The answer is an emphatic no, we were not. Citizens National Bank employs the highest levels of security to protect our systems and your account.
Our bankers deeply value the relationships they have with their customers here at Citizens and are committed to providing the highest level of service simply because you deserve the very best. This has been our goal since 1915 and will continue to be as begin enter our 100th year. If you have any further questions, please do not hesitate to personally contact me.